Every Thursday night a bunch of local Harley owners get together for dinner, shoot the breeze and cure all that ails the world. Well, mostly just to eat and shoot the breeze. One topic that came up last night was that a friend of ours was having a problem with his brand new Road King that he had just recently picked up and the shop where he bought the bike.
He says that the bike has a major vibration when it reaches about 45 miles an hour. The bike has just around 300 miles on it so of course he took it back to the dealership where he bought it and complained to the owner and service department. He was told that the shop couldn’t do anything with it until the bike had 1000 miles on it. He said they told him that they would not even allow any of their mechanics to take it for a test ride to verify the problem until it reaches 1000 miles.
Of course the guy was not a happy camper with the dealer, who he is close friends with, so he called Milwaukee and contacted someone at Harley. He was told that the shop indeed isn’t allowed to do anything with the bike until it reaches the 1000 mile mark. Now I know I’ve taken bikes back to the dealer to fix a problem well before it had 1000 miles on it. None of us had ever heard of having to wait like that.
Now if its a company policy we can understand the local dealer being reluctant to do anything. But why would it be a company policy? Do they have a new warranty carrier? Why the 1000 mile limit? Do other manufacturers have such limitations? Does anyone have an answer to these questions? Inquiring minds want to know. Let us know!
Posted by Sam Kanish